Refund Policy
Return and refund eligibility depends on the specific order, device condition, and information presented with the purchase. No universal return period is implied on this page.
Check eligibility
Open the order record and review the item-specific return information. A request may require the order reference, reason, device condition, and supporting images.
Start a request
Use your account order history or the contact page to identify the exact order and device. Keep all included items and packaging available while the request is reviewed.
Device review
A returned device can be checked against its original unit record, identifiers, grade, included items, and reported issue before a resolution is selected.
Resolution and status
The applicable outcome and progress are recorded against the request. Payment-provider processing is separate from the eligibility decision and may have its own status.